Knowledge Base
Search your questions?
- FAQ
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- What kind of payment methods does StoreGo accept?
- How can I check the status of my order?
- I've failed to login several times. What should I do?
- How much is the shipping cost?
- Is there a surcharge for shipping to remote areas?
- How can I ship my return to StoreGo?
- How are refunds calculated?
- The StoreGo website is looping or not updating. What can I do?
- I'm getting a "ZIP Code and City Do Not Match" error. Why?
- I didn't see an order confirmation page. What should I do?
- Why is my cart empty?
- Why can't I see images on StoreGo.com?
- If the web site crashes, what happens to my order?
- I'm having trouble with my shopping cart. What can I do?
- What payment methods does StoreGo accept?
- How can I view prices on your website in different currencies?
- How do I make a payment?
- Paypal is not available in my country. What can I do?
- Can I Pay with Western Union?
- Is Paying by Western Union or Wire Transfer free?
- Customs Clearance Issues
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As the importer, you bear sole responsibility for the clearance of your items and any issues that may arise from an inspection or hold. Typically, the consignee of the shipped package is taken as the importer in the event of any problem.
If you are dropshipping, it is important to note that the consignee of the goods is your customer, and therefore they will be liable for any assessed import duties, sales taxes, or issues arising from Customs inspection.
In most countries, depending on the category of goods imported and the quantity or value, the shipment will be assessed for duties and /or sales tax. This is your responsibility as the importer and you can find detailed notes from StoreGo here.
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