- FAQ
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- What kind of payment methods does StoreGo accept?
- How can I check the status of my order?
- I've failed to login several times. What should I do?
- How much is the shipping cost?
- Is there a surcharge for shipping to remote areas?
- How can I ship my return to StoreGo?
- How are refunds calculated?
- The StoreGo website is looping or not updating. What can I do?
- I'm getting a "ZIP Code and City Do Not Match" error. Why?
- I didn't see an order confirmation page. What should I do?
- Why is my cart empty?
- Why can't I see images on StoreGo.com?
- If the web site crashes, what happens to my order?
- I'm having trouble with my shopping cart. What can I do?
- What payment methods does StoreGo accept?
- How can I view prices on your website in different currencies?
- How do I make a payment?
- Paypal is not available in my country. What can I do?
- Can I Pay with Western Union?
- Is Paying by Western Union or Wire Transfer free?
- Return Policy
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We do our best to assure your satisfaction with every purchase, and we hope you are satisfied with every item you receive. However, if you are not fully satisfied, StoreGo.com also goes to great lengths to assure that you are refunded or given a replacement item. To be eligible for a refund or replacement, returned items should be returned in new or unused condition, and must contain all original materials included with the shipment. All returned items will be inspected and awarded a partial refund if opened or used. If the return is in result of an error on our behalf, we will gladly refund the full cost of the merchandise and shipping charges.
For products returned after 30 days, StoreGo.com will refund up to 80% of the item’s value, however we will deduct the original and return shipping charges from your refund. If you would like to receive a replacement item, the original item must be received in the StoreGo.com warehouse within 30 days of the date you initiated the return. If it is not received within 30 days, your account will be charged full price for the replacement item.
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